A majority of respondents in the latest San Jose Inside Power Poll see room for improvement in the state of downtown San Jose.
Almost half of all participants disagreed or strongly disagreed with the proposition that “downtown is faring wonderfully.”
Six out of 10 rated downtown’s cultural offerings at fair or poor, and more than two thirds gave the same grade to downtown’s residential amenities and quality of life—including its cleanliness.
In dozens of comments addressed to the incoming CEO of the San Jose Downtown Association, many respondents said they would like to see a renewed focus on homelessness, blight, crime and the need for more family-friendly activities.
Here are the specific questions and responses to our poll:
Scott Knies retires next month after 34 years at the helm of the San Jose Downtown Association. Please indicate how much you agree or disagree with the following statement: As Knies steps down from his post, downtown is faring wonderfully.
- Disagree — 30%
- Undecided — 26%
- Somewhat agree — 23%
- Strongly Disagree — 19%
- Strongly agree — 2%
How would you rate downtown’s residential amenities and quality of life, including streetscape cleanliness and appearance?
- Fair — 34%
- Poor — 34%
- Good — 30%
- No opinion — 2%
- Excellent — 0
How would you rate downtown’s cultural offerings, including events, live music, dance clubs, and bars?
- Fair — 45%
- Good — 32%
- Poor — 15%
- Excellent — 6%
- No opinion — 2%
How would you rate downtown’s viability as a location for independent businesses?
- Fair — 34%
- Poor — 34%
- Good — 21%
- No opinion — 8%
- Excellent — 4%
The Downtown Association recently hired Alex Stettinski of the Downtown Reno Partnership to succeed Knies. What would you like the association’s new CEO to know about downtown San Jose?
Our open-ended inquiry about the state of downtown produced dozens of passionate answers—by far the most direct feedback to any question we’ve ever asked.
Here are some of them:
One respondent urged Stettinski not to neglect downtown’s arts organizations. Others said there should be more communal spaces, and more attractions like San Jose Jazz, Music in the Park and Downtown Ice. Yet another said simply: “retail, retail, retail.” Panelist Bill Brown urged Stettinski not to forget “the diversity that makes San Jose so wonderful.”
Welcome to San Jose, Alex; here is what the members of the San Jose Inside Power Poll would like you to know:
“Best wishes to Scott Knies on his retirement,” wrote one panelist. “He succeeded in keeping downtown open and available during one of the most challenging times in recent history. Here's the problem with Downtown San Jose: generational failure to act aggressively on anything. 1. NO one is willing to deal with the unhoused issue including their obvious uncomfortable issues; crime, verbal abuse, trash. 2. NO public places to gather (think "where would people congregate if the Sharks won the Stanley Cup?") 3. A downtown that's pretty small bisected by traffic and useless public transit...not very easy to visit. 4. HORRIFIC SIGNAGE...let's make it perfectly clear about defining our public spaces (ex: make "SOFA" much more identifiable. Where are the public SOFAs?)”
The subjects mentioned most of all by panelists were homelessness, blight and crime:
“Businesses, the city and county must work together to solve the unhoused problem in downtown SJ, with a particular focus on services for the mentally ill,” wrote one panelist, echoing the concerns of many. “The current state of this issue is, and has long been, completely unacceptable.”
“Downtown needs to be clean,” added another. “Downtown needs a vibrant group of businesses that are unified in their needs and those needs should be met by the city as reasonable. Downtown has too much of a transient population. Downtown is unsafe. Covid has hampered downtown business. Downtown businesses need to be more welcoming. The city should promote downtown businesses. Work from home has killed many downtowns. Getting people back out to community events should be a priority.”
“Keep a relentless focus on the basics—clean and feel safe,” said a third. “Appreciate the developers/investors/business owners/employers who have stayed committed to downtown despite pandemic, recession worries.”
Several commenters pointedly compared Downtown San Jose to Santana Row.
“There is a feeling of blight and a lack of energy that has always been present,” one voter wrote. “The fact that Santana Row, outside the core, has had such success is a bit disturbing. Let's bring energy to the downtown!”
“More people isn’t the answer,” wrote one. “We’ve been hearing that for 30 years. Parking is crucial for small businesses. People who live downtown leave to go to restaurants etc. in Campbell and Santana Row. Find a solution for people living on the streets that doesn’t include just moving them to another neighborhood in downtown.”
A focus on families also united several commenters:
“We need to push for more residential in the downtown core, as well as more foot patrols to make it clean and safe,” one panelist wrote. “There needs to be more parks/open space/activities for kids under 10 in the core. Marketing to project to the Bay Area that San Jose is the place to be!”
“Improvements should be made for a family pedestrian experience,” added another. “Rarely do I see young families engaged and enjoying downtown.”
“We need to address safety—both reality and perception—and cleanliness. We need more family friendly restaurants and activities, and we need basic amenities like a drugstore chain.”
Yet many of those who commented also acknowledged the reality that progress downtown depends on the cooperation of a complex network of entities.
“Scott has done a fabulous job,” one voter said. “He has been relentless in making clean streets a priority and other achievements. Activating the long-boarded-up buildings and getting the homeless into shelter will require the city’s help.”
Indeed, several respondents explicitly faulted the city for its perceived lack of leadership:
“Very hard to realize improvement plans for business or the overall area because City Hall is just a collection agency to support itself, not a partner,” one panelist wrote. Another added: “City officials are obdurate, often insensitive, and take pride in resisting development of downtown property in their respective fiefdoms. They seem to relish in their powers of obstruction and are generally not facilitative.”
Finally, some respondents offered Stettinski guidance about how he should approach his new position:
“Meet as many people in person as possible,” one voter advised. “Take time to understand how things work and who makes things happen. Set some goals and make a plan to achieve them. Don't go it alone. There are lots of resources and people available, not all of them in the SJDA. I wish you the best.”
“Downtown SJ is in a perpetual state of ‘improving’ or ‘developing,’” one voter wrote. “And as soon as it looks like we’re about to turn the corner, a recession or other economic downturn hits and we press pause, only to further calcify the hard-to-fix problems. I don’t expect much from DTSJ because it never seems to reach its full potential.”
“Many have tried; none have succeeded,” one panelist wryly observed. “Good luck!”
San Jose Inside Power Poll is not a scientific poll. Rather, we ask questions of influential people with a wide range of viewpoints to help advance informed dialogue about the city. Power Poll is studiously non-partisan.