USPS Sends Mixed Messages About Plans to Remove Dozens of South Bay Collection Boxes

With shakeups in the U.S. Postal Service stoking fears about a deliberate attempt to undermine mail delivery ahead of election day, it’s no wonder the flyers struck a nerve.

Taped on dozens of USPS collection boxes throughout the South Bay, the notices announced an impending extraction of the signature blue bins “due to low volume.”

Retired Santa Clara County Judge LaDoris Cordell published a photo to Facebook of one such advisory on a box in Palo Alto—the only one within a two-mile radius.

“All of a sudden the mail volume is so low that they are shutting our mailboxes down just 80 days before the election?” she wrote in a comment posted alongside the photo. “Permanent removal is probably next.”

One of the dozens of notices posted on local collection boxes this past week. (Photo by LaDoris Cordell, via Facebook)

The Facebook post garnered scores of comments, some likening the blue box purge to voter suppression, others urging people to sound the alarm with lawmakers.

Similar removals were reported in Oregon, Montana and New York, along with stories of dismantled mail-sorting machines, prompting a flurry of news coverage and letters from lawmakers demanding answers.

When San Jose Inside reached out to USPS spokesman Augustine Ruiz Jr. for information about the local removals, he sent back a boilerplate response about how it’s all part of a routine process in which scarcely used bins are taken out of service.

“For decades, the installation and removal of the Postal Service’s iconic blue collection mail boxes from streets across the country has been based on mail volume received in those boxes,” he wrote in an email seemingly made up of copied-and-pasted paragraphs from USPS fact sheets. “It is a fluid process and figures can vary from day-to-day. Historically, mailboxes have been removed for lack of use and installed in growth areas. There are nearly 142,000 blue steel collection boxes nationwide.”

Generally, the metric for decommissioning a dropbox is if it receives less than 25 pieces of mail a day, the email explained.

“When a collection box consistently receives very small amounts of mail for months on end, it costs the Postal Service money in fuel and work hours for letter carriers to drive to the mailbox and collect the mail,” Ruiz wrote. “Removing the box is simply good business sense in that respect. It is important to note that anyone with a residential or business mailbox can use it as a method to send outgoing mail.”

The mail-volume assessments are called “density checks,” he added, and have been standard practice for many years.

Asked for local data on the practice, however, Ruiz said he had none.

“I do not know how many, or if any, are being removed from Santa Clara County,” he wrote, adding that he would follow up once he does know.

While the spokesman presumably poked around for answers, San Jose Inside called the number listed on one of the taped-up removal advisories: 650.272.8355. The gentleman who picked up the phone was slightly more helpful than Ruiz.

The clerk explained that the Palo Alto branch is at the tail-end of a months-long test to measure which boxes are least used and now plans to nix anywhere from 30 to 50 of the bins that got fewer than 15 pieces of mail a day. He said he didn’t have the total number of collection boxes in the city or the county but that each posted notice should direct people to the next-closest drop-off bin.

As San Jose Inside proceeded to call other Silicon Valley branches with the same questions about collection box takedowns, Ruiz circled back with an update.

“We are suspending the removal of collection boxes at this time,” he wrote in a late afternoon email. “All postings on collection boxes will be removed, as we will no longer be pulling any boxes. This has to do with boxes on the Peninsula, including Palo Alto.”

What prompted the decision?

“Not sure,” he said in a separate email.

Then who should we talk to for answers?

“Me,” he replied in a new message, “once I find out.”

By day’s end, Ruiz had yet to relay any rationale. He also never followed up with the number of boxes stationed in Santa Clara County.

In the meantime, anyone trying to find the nearest dropbox can do so via this handy USPS search tool, which pinpoints the exact location of every single one in the U.S.

A search of all collection boxes within a 25-mile radius of downtown San Jose results in a list of 199 locations. With all the conflicting information being relayed to the public from one branch to another, however, it’s unclear whether the listings are even up to date.

Mail collection boxes, which the U.S. Postal Service began using in 1858, have been the subject of multiple audits by the USPS Office of Inspector General (OIG).

In a 2017 report on the collection bins, the OIG found that the USPS failed to effectively manage out-of-service boxes, lacked consistent policies about how and when to remove them and often left customers in the dark.

“Without clearly defined policy and procedures,” the report presciently cautioned, “the management of out-of-service boxes will not be consistently applied, which may negatively impact management decisions and service to the public.”

Code Blue

The uncertain fate of the iconic blue boxes is merely a symptom of much deeper problems in the U.S. Postal Service.

Long before the present pandemic entered the equation, the USPS was pushed to the brink of financial ruin by a 2006 law requiring it to pre-fund several decades of retiree health benefits—a condition unheard of for any organization, public or private.

Covid-related shutdowns hammered an already weakened USPS with precipitous drops in mail volume and sales running up an already crippling budget deficit.

Yet the agency has been excluded from federal relief efforts as President Trump—by his own admission on Thursday—holds up a stimulus package over demands for postal funding. The reason for the hold-up? Because he says he worries the money would be a little too helpful to the USPS as it prepares for an anticipated influx of mail-in ballots.

Compounding USPS woes is the new guy in charge: major GOP donor Louis DeJoy.

Since Trump appointed him postmaster general in June, DeJoy has enacted disruptive changes, including a clampdown on overtime and reassigning a host of high-ranking executives, that have reportedly led to mail delivery delays throughout the U.S.

Fearing the shakeup will sabotage mail-in voting in the upcoming presidential election, Reps. Anna Eshoo (D-Palo Alto) and Zoe Lofgren (D-San Jose) joined House Speaker Nancy Pelosi and several other fellow Democrats in demanding that DeJoy reverse policies they say have worsened the crisis at the USPS.

“[T]he United States Postal Service is a pillar of our American democracy that is enshrined in the Constitution, which empowers Congress to ‘establish Post Offices and Post Roads,’” they wrote in a letter dated Aug. 12. “The Postal Service provides critical services for the American people: delivering medicine to seniors, paychecks to workers, tax refunds to millions and absentee ballots to voters.”

Amid a once-in-a-century pandemic, the letter goes on to state, the timeliness of postal service becomes all the more critical—a matter of life or death.

It also voices concern over how some of DeJoy’s new policies—such as an order to no longer treat election mail as First Class—threaten to disenfranchise voters in one of the most consequential election years in a generation.

The letter ends with the USPS motto—“neither snow nor rain nor heat nor gloom of night stays these couriers from the swift completion of their appointed rounds”—and a plea for DeJoy to “keep the promise provided for in the Constitution to the American people.”

Jennifer Wadsworth is the former news editor for San Jose Inside and Metro Silicon Valley. Follow her on Twitter at @jennwadsworth.


  1. Augustine Ruiz Jr, the USPS is an honorable institution. There is a fox in the hen house, and you are being asked to say and do things in defense of an authoritarian effort to interfere with or steal the election. Think about what you were hired to do and what you are doing. Our democracy is being stolen in front of our eyes, and you are facilitating it.

  2. The mailbox at Charleston Rd and Louis Rd in Palo Alto has a notice on it for being removed. You can’t tell me that this is a quiet location, it’s at the intersection of two highly travelled streets with no close alternatives.

  3. The USPS has been losing business to the likes of FedEX and UPS for a couple of decades, and always runs at a loss. One way to lower the USPS deficit would be to charge first class postage rates to all the junk mail flyers, many from competing pizza shops. I get between 6 and 15 pieces of this junk every week in my mailbox. The same ones week after week. The amount of paper in them is always at least ten times the volume of real mail I get on any given day. I toss them in the recycle bin. This type of “mail” is charged a highly reduced rate for delivery. Increasing the rate to the first class mail rate would undoubtedly result in a large reduction in the volume of this junk mail carriers are forced to deliver, thus saving some trees and allowing the mail carriers to finish their daily route more quickly.

  4. Shortly after 911, someone started sending mail with anthrax. Using that as an excuse, the Santa Clara post office, zip 95050, removed 4 collection boxes
    within blocks of my home. How many others around the city were removed
    I do not know. Noone objected so the reduced services remain as then.

  5. All of sudden everything changing this is trump doing to when i no alot people and i do vote by mail and
    Trump is setting things (cheating in illegal way again a crime)i see already he is bringing up so may lies to distract thats why he does that media has to stop showing his face he thinks he has more power than god
    This is wrong for the uspost office
    Everything is wrong since 2016
    Our country is in kos

  6. Prices for first class letter stamps and P.O. Boxes at the post office have risen so much in recent years that consumers like myself have simply said “no more” to the outrageous prices and slower delivery standards, and have curtailed or cut back using these services. The Post Office is strangling itself with its greed and inefficiency.

  7. Three observations came to mind reading this good investigative piece:

    1) Journalists asking powerful people and organizations some basic questions like “what are you doing and why?” can produce material benefits for lots of people–in this case, a better voting infrastructure; by the same token, shabby and sheepish journalism can facilitate great damage to those same people. In this case, a few questions to Mr. Ruiz may have induced some face-saving behavior at the level of local or regional United States Postal Service (USPS) management. Might other regional USPS managements be susceptible to bucking their national leadership in response to local “customer” pressure?

    2) Both Republicans and Democrats have for decades demeaned and materially degraded the USPS (;–and public institutions generally–endangers the ability of a 230-year old plus “democracy” to conduct something as basic as a transparent, fair and free election. The bi-partisan neoliberal obsession with austerity, with undermining organized labor (in this case in the public sector), and with disadvantaging the public sector to allow private sector inroads ( now threatens the basic functions of USPS, an institution with origins in the Second Continental Congress of 1775 ( Postal_Service) that, in turn, threatens election integrity. (Don’t be fooled by two-faced Democrats who are now deriding Trump for suppressing the USPS; the Democrats had control of Congress and the White House in 2009-2011; the White House and the Senate in 2011-2013; and the House in 2017-2020 and they did nothing to reverse the damage or assist the USPS);

    3) Public sector organizations like the USPS, the Centers for Medicare and Medicaid, the National Institutes of Health, public colleges and universities and libraries offer excellent services at lower costs and with greater equity than private organizations. In addition to being accountable to the public and/or to elected leaders, publicly-financed entities provide scales of service that make them economic and efficient.

    A nearby, always overlooked, example the City of Santa Clara’s publicly-owned utility that boasts high levels of user satisfaction, operational efficiency, the lowest rates in California, low cost fiber optic connectivity for businesses and free city-wide outdoor wifi service for everyone (;;; Silicon Valley Power employs about 150 City employees, providing them with solid incomes (, while generating surplus revenues for the City that allow it to maintain superior infrastructure and city services. (For more than a century, the City has also owned the sewer, water and, now, water recycling facilities (

    Could there be a more horrific nightmare for right-wing techie libertarian’s and their neoliberal disciples? Innovation and productivity, high quality services for people and businesses and high-paying jobs and not a goddamned penny in profits, right in the heart of Silicon Valley. Could socialism be any closer?

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